Refund policy
Effective 8 September 2026.
The short version. Ask within 14 days and you get your money back, for any reason, with no questions asked. Email support@compressr.io. Refunds are issued to the card you paid with, normally within two business days of approval.
What is covered
| Purchase | Refund window | How it works |
|---|---|---|
| Pro Lifetime, one-time | 14 days from purchase | Full refund |
| Pro+ yearly, first payment | 14 days from purchase | Full refund |
| Pro+ yearly, later renewals | 14 days from the renewal charge | Full refund of that renewal |
You do not need a reason. "It didn't work on the site I care about" and "I changed my mind" are both fine.
How to request one
Email support@compressr.io from the address on the account, and say you want a refund. That is the whole process. You do not need to uninstall anything first, and you do not need to fill in a form.
If you cannot email from the account address, tell us the address you used and the approximate date of purchase so we can find the payment.
What happens next
We aim to reply within two business days and to approve eligible requests the same day we reply.
The refund is returned to the original payment method. Once we issue it, how fast it appears is up to your bank, and that is typically five to ten business days. There is nothing further we can do to speed that up.
When a refund is issued, Pro features stop. The extension keeps working on the free tier, and your local settings are untouched.
Cancelling a subscription is not the same as a refund
Cancelling Pro+ stops the next charge. It does not refund the period you are currently in, and you keep Pro+ until that period ends.
If you want both, say so: cancel the subscription and ask for a refund of the most recent charge, and if that charge is inside the 14-day window we will do both.
You can cancel yourself at any time from the billing portal linked in the extension, or by emailing us. We will never make you call anyone or wait on hold.
Outside the 14 days
We are not obliged to refund after 14 days, but we would rather you were not stuck with something you cannot use. If Compressr stops working for you because of a bug or a change on our side, tell us. We will try to fix it, and if we cannot, we will usually refund a recent payment anyway.
For a Pro+ subscription, the practical remedy after 14 days is to cancel, which stops all future charges.
Duplicate and accidental charges
If you were charged twice for the same thing, or charged after cancelling, that is our mistake. Tell us and we will refund it in full regardless of how long ago it happened.
Chargebacks
If something is wrong, please email us before contacting your bank. A refund from us is faster than a chargeback, and it does not put your account at risk of automatic suspension by our payment processor. We have no interest in fighting you over fifteen dollars.
Your legal rights
This policy sits on top of your statutory rights, and does not replace them.
Consumers in the United Kingdom and the European Union have a statutory right to cancel a distance purchase within 14 days. Because Compressr is digital content delivered immediately, that right can normally be waived at checkout, but we honour the full 14 days regardless, so you are never worse off than the statutory position.
Nothing in this policy limits any remedy available to you under the consumer law of the place where you live.
Questions: support@compressr.io.